FAQ

Shipping

All orders are packaged and shipped out of our office within 1-3 business days, you will then be sent an email with tracking number (be sure to check Spam folder) We are located in Hamilton, Ontario

Standard Shipping:

1-7 business days for standard shipping (may be delayed due to COVID-19)

 

What steps do you take to be "Eco-Friendly"?

We drastically reduce our carbon footprint by designing and producing ALL our products in our home province of Ontario, Canada.  We keep our product packaging minimal to reduce waste. All our shipping mailers are made from 100% recycled material and is encouraged to be re-used or recycled by our customers.  Our tissue paper we use to keep your items safe during shipping are also made from recycled material and is 100% recyclable and/or biodegradable. We also source all our fabric with the environment in mind (please see "About Us" section to learn more)

 

Where are your products made?

All our products are designed and handmade in Ontario, Canada.  A lot of love goes into each and every product.

 

What fabric do you use for your products?

Our fabric is made from a premium bamboo-cotton blend and is Oeko-Tex certified which means our fabric is certified free from over 100 harmful chemicals. We only want the best for your baby's delicate skin!

 Wash/Care Instructions?

 

We use a Bamboo Cotton Spandex fabric that is super soft and stretchy.  To preserve the softness and quality of the fabric it is always best to wash in cold water with similar colours and hang to dry.  Like any fabric it is also best to not wash your L+K products with items that have zippers, velcro, or hooks as it can snag the fabric during the wash cycle.  It is also recommended to avoid washing with towels, using fabric softener, or softener sheets (you don't need it)

 

 What currency is your merchandise in?

We are a Canadian based company, all pricing you see on our website is in Canadian Dollars (CAD) There is an option on our homepage to switch over to USD

 

What is your refund/exchange policy?

All items can be returned/exchanged within 30 days of purchase.  Items must be unworn, and unwashed with original tags attached.  Customer is responsible for shipping fees on returned merchandise. Once it is returned to our facility and we inspect the item to make sure it's still in new condition we will then issue the refund.

Customer satisfaction is very important to us.  In the unlikely event that your dissatisfied with your purchase please contact us at hello@littleandknotty.ca