FAQ

Shipping

All orders are packaged and shipped out of our office within 1-3 business days, you will then be sent an email with tracking number (be sure to check Spam folder) We are located in Hamilton, Ontario

Standard Shipping:

1-7 business days for standard shipping (may be delayed due to COVID-19)

 

What steps do you take to be "Eco-Friendly"?

 (please see "About Us" section to learn more)

 

Where are your products made?

All our products are designed and made in Ontario, Canada.  A lot of love goes into each and every product.

 

What fabric do you use for your products?

Our fabric is made from a premium bamboo blend and is Oeko-Tex certified which means our fabric is certified free from over 100 harmful chemicals. We only want the best for your baby's delicate skin!

 Wash/Care Instructions?

 

* Wash in Cold Water

* Hang to Dry

* Avoid washing with other articles of clothing that have zippers, snaps, or hooks as these items can wreck havoc during the wash cycle and snag fabric.

* Avoid washing with towels

 

 What currency is your merchandise in?

We are a Canadian based company, all pricing you see on our website is in Canadian Dollars (CAD) There is an option on our homepage to switch over to USD

 

What is your refund/exchange policy?

We're happy to return/exchange any product that is unused, unwashed, still has original tags/packaging, and is within 30 days of purchase. Items from large sales, or discontinued items are final sale.

Please inspect your item when you receive it as returns that don't follow these guidelines won't be accepted.

We will pay for return postage but your original shipping cost won't be refunded. For exchanges, we will pay for return postage but you are required to pay for additional shipping cost back to you. 

 

Manufacturing Defects:

We stand behind our products 100%.  We pride ourselves in our amazing quality, and quality inspections before our items are shipped to you.  However, in the rare occasion manufacturer defects can slip through.

We allow returns on any manufacturing defect within 45 days of purchase.

Not Covered under warranty (not eligible for return or exchange):

* Normal wear and tear (wear holes, piling, snags on fabric) please follow care and washing instructions to avoid any of the above happening.

* Accidental Damage or Shrinkage (improper washing etc.)

* Stains

Covered under warranty (within 45 days of purchase):

* Sewing Defects (seams and stitching)

 

For warranty claims or questions please contact us through email only hello@littleandknotty.ca